Telephone: Call our representatives at 1-888-563-8266 register with CLCs to speak with our CLC Learning Consultant. Email: Send an email to cisco@netcomlearning.com and we will contact you to assist you with your registration."}},{"@type":"Question","name":"What is a team captain?","acceptedAnswer":{"@type":"Answer","text":"
A Team Captain acts as the designated representative of a company, with the authority to oversee, approve, and manage Company Learning Credits (CLCs) on behalf of their organization. There are two categories of Team Captains:
Team Captain Designated Admin (TCDA): Every account must include a TCDA. This individual's email must correspond with the company's email domain. TCDAs are responsible for viewing, approving, and managing CLCs and have the additional capability to delegate viewing rights to others.
Team Captain Other (TCO): This is an optional role that can be assigned by a TCDA. A TCO has the same permissions to view, approve, and manage CLCs as a TCDA.
"}},{"@type":"Question","name":"Steps to Easily Redeem Your CLCs!","acceptedAnswer":{"@type":"Answer","text":"Follow these simple steps to use your Cisco Learning Credits (CLCs) for virtual instructor-led training or e-learning."}},{"@type":"Question","name":"Choose CLC-eligible Cisco courses","acceptedAnswer":{"@type":"Answer","text":"Browse our catalog below and choose from a variety of CLC-eligible Cisco courses"}},{"@type":"Question","name":"Choose your learning method","acceptedAnswer":{"@type":"Answer","text":"Choose from virtual instructor-led training or e-learning. Make sure the \"Register with CLC\" checkbox is selected and then click the \"Continue\" button."}},{"@type":"Question","name":"Select the desired schedule","acceptedAnswer":{"@type":"Answer","text":"On the registration page, select a schedule and fill in the form."}},{"@type":"Question","name":"Confirm your registration","acceptedAnswer":{"@type":"Answer","text":"Once the form is submitted, you will receive an email to confirm your registration. Another email will be sent to the Training POC/Team Captain for approval. Once confirmed by the Training POC/Team Captain, you will be sent the joining instructions for your enrollment."}},{"@type":"Question","name":"What is the cancellation policy for public classes?","acceptedAnswer":{"@type":"Answer","text":"
The cancellation policy allows you to cancel up to 18 days before the class start date.
"}},{"@type":"Question","name":"When is the registration and payment deadline for public classes?","acceptedAnswer":{"@type":"Answer","text":"
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Learners must complete registration at least 3 business days before the class start date.
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Payment must be made 2 business days before the class starts.