What will I gain from Google ML and AI training?

This training will help you cover everything from fundamentals to advanced concepts in machine learning (ML), artificial intelligence (AI), and big data. In this training, you will learn how to build AI-driven customer service systems with tools like Dialogflow ES and CX for enhanced customer experience and operational efficiency.

What is Contact Center AI (CCAI), and how is it used?

Contact Center AI uses Google's powerful AI and ML technologies, including Dialogflow ES and CX, to provide intelligent solutions to customers, by automating responses and providing personalized customer interactions. It also helps create dynamic, conversational agents that elevate customer experiences.

Why should I enroll in the Google ML and AI training?

You should enroll in this training if you’re a professional who is keen on leveraging AI and ML to enhance customer service systems. Additionally, this training is for you if you’re an IT specialist, data scientist, or a business analyst looking to incorporate AI into your day-to-day business processes.

What is the difference between Dialogflow CX and Dialogflow ES, and how do they contribute to creating conversational AI?

Dialogflow CX offers advanced AI and ML capabilities for complex, multi-turn conversations, whereas Dialogflow ES offers simpler, linear interactions. However, both help elevate the experience for your customers.

What skills can I expect to gain from this training?

In this training, our expert team of Google Cloud Certified Trainers will help you learn how to deploy and scale conversational AI solutions for better customer engagement. Additionally, you will also gain practical experience in creating AI-powered customer services and mastering MLOps for efficient ML model management.

Google Cloud ML and AI Training