Who should pursue the Dynamics 365 Fundamentals (CRM) certification?

This certification is ideal for business stakeholders, functional consultants, students, and anyone interested in learning about Dynamics 365 customer engagement apps. It’s particularly useful for those with basic knowledge of business functions like marketing, sales, and services.

What are the prerequisites for the Dynamics 365 Fundamentals (CRM) certification?

There are no mandatory prerequisites for this certification. However, having some basic knowledge of business processes and CRM systems is beneficial.

What is the passing score for the Dynamics 365 Fundamentals (CRM) exam?

The passing score for the exam is 700 or higher out of a possible 1000 points.

What career opportunities are available after earning the Dynamics 365 Fundamentals (CRM) certification?

With this certification, you can pursue roles such as CRM consultant, business analyst, functional consultant, and other positions that require knowledge of Dynamics 365 customer engagement apps. This certification can also serve as a stepping stone to more advanced Microsoft certifications.

How long is the Dynamics 365 Fundamentals (CRM) certification valid, and how can I renew it?

The certification is valid for one year. To renew it, you need to stay current with any updates to the exam content and retake the exam if necessary.

How long is the Dynamics 365 Fundamentals (CRM) exam, and what is the format?

The exam lasts 60 minutes and consists of multiple-choice questions that assess your understanding of the Dynamics 365 customer engagement apps.

What topics are covered in the Dynamics 365 Fundamentals (CRM) certification exam?

The exam covers topics such as Microsoft Dynamics 365 Customer Insights, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the core capabilities of customer engagement apps in Dynamics 365.

Microsoft Certified Dynamics 365 Fundamentals (CRM) Certification