ITIL 4 - Create, Deliver & Support (CDS)
ITIL 4 - Create, Deliver & Support (CDS)
15 Questions20 Minutes
Test Your Skills
1.Cooperation and collaboration are vital for effective and valuable teamwork and service relationships. Which of the following is a key factor that distinguishes them?
2.During lunch I heard a person say something contrary to what he had just said at the meeting we had just left. Which is the MAIN communication principle that is being followed?
3.An organization has issued a survey to understand the reason for high rate of employee turnover. However, only 50% of the employees completed the survey because they think that responses in the survey may be shared with their managers, and they have to face repercussions. Which key element of collecting feedback is missing in this case?
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